bdt gem's Privacy Policy

bdt gem is an online gaming and betting platform operated for users in Bangladesh. This Privacy Policy ("Policy") applies to the personal information collected from you when you use the bdt gem website and application ("Platform").

By registering an account on this Platform or continuing to use our services, you are considered to have fully accepted the terms of this Policy. To learn more about the overall terms of service, please read our Terms and Conditions page, which contains detailed information on account management and responsibilities.

This Policy applies to all services operated by bdt gem — whether accessed via a web browser, mobile application, or any other digital channel.

The following types of information may be collected for the purpose of registration and service delivery on the bdt gem platform:

2.1 Information You Provide Directly

This includes information you provide when creating an account or updating your profile:

• Full name, date of birth, and national identity number (for identity verification)
• Email address and mobile number
• Password (stored in encrypted form; never visible in plain text)
• Payment details — bKash, Nagad, or Rocket number, bank account details
• Any messages or attachments submitted during contact or support

2.2 Automatically Collected Information

Some technical information may be collected automatically while you use the Platform:

• IP address and device identifier information
• Browser type, operating system, and device model
• Login time, session duration, and click patterns
• Browsing behaviour collected via cookies and similar tracking technologies

2.3 Information Received from Third Parties

For identity verification or fraud prevention, we may receive additional information from recognised third-party services, which is cross-checked against the information you have provided.

Collected information is used only for the purposes listed below:

• Account Management: Registration, login, password recovery, and delivery of personalised services.
• Identity Verification: Confirming account ownership and preventing access by minors (under 21).
• Financial Transactions: Accepting deposits, processing withdrawals, and maintaining financial records.
• Customer Support: Resolving your complaints or questions via live chat and email.
• Security and Fraud Prevention: Detecting suspicious activity and protecting the integrity of the Platform.
• Promotional Communications: Sending bonus offers and updates subject to your consent.
• Analytics and Improvement: Improving Platform performance and refining the user experience.

Your information will never be used beyond the purposes stated above.

bdt gem does not sell or rent your personal information. Information may be shared with third parties only in the limited circumstances below:

4.1 Service Provider Partners

Certain information may be shared with trusted technology partners for payment processing (such as bKash, Nagad, Rocket, and bank transfer service providers), identity verification, cybersecurity, and game software supply. All such partners operate under strict confidentiality agreements.

4.2 Legal Obligations

Information may be shared with the relevant authorities where required under applicable laws or court orders in Bangladesh, or to assist in the investigation of any criminal activity.

4.3 Corporate Restructuring

In the event of a business merger, acquisition, or asset transfer, user information may be transferred, provided the receiving party agrees to uphold the same standards set out in this Policy.

bdt gem has put in place the following technical and administrative measures to keep your information secure:

• All data transmission is secured via SSL (Secure Socket Layer) encryption
• Passwords are stored using industry-standard hashing algorithms
• Access to sensitive data is restricted to authorised personnel only
• Regular security audits and vulnerability assessments are conducted
• Automated monitoring systems are active to detect suspicious logins
• Financial transaction data is stored on separate, more heavily secured servers

However, no internet-based system can guarantee complete security. It is therefore important that you keep your own password confidential and notify our support team promptly if you notice any unusual activity on your account.

The bdt gem Platform uses cookies and similar technologies to remember your browser session and analyse usage patterns.

6.1 Essential Cookies

Without these cookies the Platform cannot function properly. They cover functions such as maintaining login sessions, validating security tokens, and storing cart information. These cookies cannot be disabled.

6.2 Functional Cookies

These cookies are used to remember your preferred language, display settings, or other personalised features. They can be controlled through your browser settings, though disabling them may affect some features.

6.3 Analytics Cookies

Page visits, click patterns, and other usage statistics are collected and used to improve the Platform. This data is processed in aggregate — no individual is identified separately.

You can reject non-essential cookies at any time by changing your browser's cookie settings.

bdt gem retains your personal information only for as long as needed to fulfil the relevant purpose or as required by legal obligations.

• Active Account Data: Retained in full for as long as the account remains active.
• Financial Transaction Records: Retained for a specific period in accordance with applicable legal requirements.
• Closed Account Data: Certain information may be retained for a limited period after account closure due to legal obligations.
• Marketing Data: Deleted immediately upon withdrawal of consent.

After the designated period, data is securely deleted or irreversibly anonymised.

Regarding your personal information, bdt gem grants you the following rights:

8.1 Right of Access

You may request to view what information we hold about you.

8.2 Right to Rectification

You may request correction of inaccurate or incomplete information. Many details can be updated directly by you in the profile section.

8.3 Right to Erasure

You may request deletion of your information in certain circumstances. However, some information may need to be retained due to legal obligations.

8.4 Right to Object to Processing

You may object to the use of your information for marketing purposes and unsubscribe from promotional communications.

8.5 How to Exercise Your Rights

To exercise any of the above rights, contact our support team via live chat or email. We provide support in both Bengali and English 24/7. Visit our FAQ page for answers to common questions about our support service.

bdt gem strictly enforces a 21+ age requirement. No information from any person under the age of 21 is knowingly collected or stored. If we believe that information from a minor has been collected inadvertently, it will be deleted immediately and the associated account will be suspended.

If a parent or legal guardian believes their minor child has registered on this Platform, please notify our support team promptly. For more details on responsible gaming, read our Responsible Gaming page, which covers limit-setting and self-exclusion options in detail.

Your information may be processed on servers outside Bangladesh for the purpose of providing certain technology services or game software. In such cases:

• The receiving party is contractually bound to maintain protection standards equivalent to this Policy.
• Industry-standard encryption and security measures are used for international data transfers.
• Data processing agreements are in place with third-party service providers.

bdt gem reserves the right to amend this Privacy Policy as needed. If any significant changes are made:

• A notice will be displayed on the Platform
• An update will be sent to your registered email
• The "Last Updated" date at the top of the page will change

Continued use of the Platform after any changes will be considered acceptance of the updated Policy. Previous versions of the Policy are available on request through the support team.

If you have any questions, concerns, or complaints regarding this Privacy Policy, please contact us:

• Live Chat: Chat directly 24/7 from any page on the Platform
• Email: [email protected]

Our support team is available in both Bengali and English, seven days a week, twenty-four hours a day.

To learn more about bdt gem — our history, mission, and values — visit our About Us page.